salesforce is a cloud-based CRM framework that permits sales representatives to track their business, bolster individuals to track their cases, and the whole organization's workers to team up with each other. It was initially started in 1999. CRM does automation of everyday tasks which improves ****ytical data and reporting. Salesforce helps in managing territories, tracking competitors and managing opportunities. Salesforce.com Inc (NYSE: CRM) Director John Victor Roos sold 228 shares of the business' stock in an exchange that happened on Thursday, June 29th.